The CirrusPoint Approach: Enterprise KPI Dashboards & Monitoring Tools

Having an understanding of how services are performing (both past and present) is one of the best way to plan, prepare, and identify what customers need and how they might be impacted by changes and workload policies across IT.  CirrusPoint is proud to offer an innovative, self-servicing approach for KPI dashboards and enterprise reporting.

CirrusPoint’s ServiceDashboard is a highly scalable enterprise solution that can be used for a variety of business objectives.

Integrated SaaS Solution & Ready-to-Use Reporting

There are a lot of metrics to keep track of when you are an enterprise executive for a large organization… Where’s the root-cause impact and the cost impact of not being fast to find the problem?  Who’s accountable?  How do I plan and prepare for capacity, performance, and change while avoiding security risk?  What is the real picture of the technology footprint and what do I really have for inventory and assets?   These are common questions today that are often difficult to answer.  CirrusPoint solves this.

Having a centralized perspective on business impact that’s easy to use/interpret is how to become more proactive as an organization.   CirrusPoint provides a wide-range of coverage across IT along with enterprise monitoring and end-to-end reporting for multi-cloud enterprise environment including reporting on network, voice, virtual, infrastructure, and mission-critical applications.

Having real-time data along with historical information enables organizations to analyze, prepare, and correct service performance issues as they surface and create business impact.  ServiceDashboard also provides insights into the handling of tickets within the ITSM system and on the management of customer facing incidents in effort to improve customer response and resolution times.

A Cross-Platform & Multi-Cloud Solution

ServiceDashboard is compatible in a multi-cloud environment and monitors and reports across a massive library of vendor devices and applications. Solutions from CirrusPoint are pre-integrated with most of the commonly used enterprise tools and data sources.  CirrusPoint fills the gap for providing the AI needed to to correlate and automate Root-Cause Analysis (RCA).

The solution was designed to replace or enhance domain-specific tools including Netcool, Spunk, and Solarwinds among many others.    ServiceDashboard is used as a precursor to creating tickets in solutions like ServiceNow, Remedy, Jira, by identifying the root-cause ahead of creating incidents.  ServiceDashboard provides the real-time business impact analysis needed to prioritize response, dispatch, and outbound notification.  The cost savings and ROI is quick and clearly recognizable when using CirrusPoint.

Proven and Measurable Results

With CirrusPoint, orchestration becomes validated and operations can be measured.  ServiceDashboard completes the architecture by measuring and reporting on the operational quality of service being delivered to end users and customers.  ServiceDashboard is a proven industry platform that reports more accurately and timely than any ITSM-based ticking solution since it brings automated intelligence into the picture prior to creating tickets.  The reports distributed to business leaders are now super reliable and more credible than any other source.

Organizational improvements are recognized and validated by having a reduced number of incidents in operations, better executive oversight for planning, and a better customer experience.   CirrusPoint makes it easy for your organization to experience our solution with a trial deployment.   Keep your business running at peak performance and contact us to get started on a solution trial today.

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