Requests for changes are never-ending and often come with enough process to make anyone think twice about even making a change. That stifles innovation though. We have to change in order to avoid a declining business and a support model that can’t keep up with all requests, both large and small. There are enterprise organizations that are already at the slowest pace possible and getting access to resources to help support, guide, or champion a change is often a lost cause many feel.
It doesn’t have to be that way and a little extra visibility and some shared transparency can help create a major shift towards a more engaged and collaborative environment that’s not afraid to innovate and ask for change support. One of the biggest challenges we have when making changes across IT is our ability to put at ease our lines of business and dependent consumers when making changes that could possibly create some impact.
Do users and admins even know what the impact of change could be? Do they know what might be impacted and who are the other teams that rely on their systems and the underlying shared services?
“Potential Impact” is often one of the hardest thing to identify prior to upgrading infrastructure or making changes to an application. Having an understanding of this requires an accurate and automated approach to discovering and identifying relationships between business lines and all the backend systems and assets that support it and how they communicate internally and across the cloud.
CirrusPoint has created a platform to simplify the process of getting answers to “what might be impacted?” and “who do I need to coordinate with?” prior to initiating change. The real secret in building a proactive culture in large enterprise is by creating a shared sense of accountability and unity over the organizational status and potential for business impact.
Also, please check out the interview that Kevin Martin (CEO of CirrusPoint) did with CIO Applications regarding the topic.
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