Business Impact Dashboard

Use Case Overview

Areas of Focus:
Proactive View for Problem Management Team, Executive Level Visibility

CirrusPoint delivered the ability for a Fortune 50 retail organization to isolate the top impacted services, locations, and customers being compromised by infrastructure and application issues. The focus was on providing an operational business level view of IT with drill down to root-cause so the right teams are engaged. Comprehensive coverage of status was provided across stores, distribution, ecom, ivr, network, voip, virtual, storage, and applications.


A business level perspective on organizational impact for the command center and leadership teams.
The ability to be proactively spot reversal in health and SLA trends impacting the business.
Centralized visibility for the executive team on where hot spots are throughout the business.
The ability at any moment to see top impacting services across the business and what’s creating root-cause.