Use Case Overview
Areas of Focus:
Proactive View for Problem Management Team, Executive Level Visibility
CirrusPoint delivered the ability for a Fortune 50 retail organization to isolate the top impacted services, locations, and customers being compromised by infrastructure and application issues. The focus was on providing an operational business level view of IT with drill down to root-cause so the right teams are engaged. Comprehensive coverage of status was provided across stores, distribution, ecom, ivr, network, voip, virtual, storage, and applications.