CirrusPoint connects and unifies teams (and their data) for proactive collaboration

Rapid Deployment

Enterprise solutions do not have to take several months to deploy.  Experience what it’s like to connect with real value right away and show a return this year while it makes a difference.

Adaptable & Easy to Use

Keeping the lights on and all systems running at peak performance is hard enough despite the specialized skills needed to maintain everything.  CirrusPoint reduces the burden of complex tools and provides a solution that easy to use.

Accelerate your transformation and contact CirrusPoint for a trial.

Enterprise Scalability

There are many solutions on the market, but most are not designed for the enterprise at large and most are not built by experts with real experience working with complex global networks.

End-To-End Visibility

Surprise, most solutions are really just point tools. Don’t overlook the importance of having a platform that’s extendable across the enterprise and can leverage existing sources.  Use CirrusPoint to unify data  and people across silos and increase visibility.

Automated Reporting

Enable business insight and allow corporate leaders and operations management to make decisions with meaningful data and accurate reports. Automated reports from ServiceDashboard are comprehensive and reliable. They are also more accurate than the time-delayed metrics and reports that come from the ticketing system. ServiceDashboard provides both real-time status along with historical trends on health, availability, capacity, utilization, service levels, and operational KPI’s.

Reports & Dashboards offer a highly-visual presentation layer across the enterprise.

Shared data and KPI reporting for multiple layers of the organization.

The ServiceDashboard Solution

A Proven Platform

CirrusPoint’s ServiceDashboard is a modern data analytics and reporting platform that supports corporate objectives in IT Service Management including AIOps, automation, and performance reporting. The solution offers a consolidated perspective (both real-time and historical) of business impact and risk across data sources and is a proven component of the service management strategy and enterprise architecture.

The solution is currently being used by Fortune 100 organizations to reduce incidents and for monitoring the critical networks, systems, and applications; both on-prem and off.  ServiceDashboard is extensible across a wide range of initiatives that are vital to the success of enterprise transformation today.  Please take a moment to view our success stories and use cases on the Strategic Consulting page.

Enterprise Reporting

CirrusPoint provides an enterprise grade reporting solution that can handle a high volume of data and scales easily in large environments. CirrusPoint elevates Fault and Notification  management to a new level with a reporting engine that correlates data and automates the distribution of high quality reports and alerts to end users and mobile devices. The reports library in ServiceDashboard is comprehensive and extends across performance, health, availability, capacity, utilization, service level, mean-time-to-repair, locations, events, and more.

CirrusPoint Tip

There are so many options in the market today with enterprise monitoring and reporting solutions, but how do you differentiate? There are also many legacy tools that are still in place, but how do you replace or evolve them?  Most solutions begin as a ‘point tool’ in some specific domain (i.e. network, storage, application, security logs, etc.) and then bolt on extras and make the claim they are a complete enterprise platform.  That bottom up approach makes it difficult for that type of platform to have any real business or operational value.

CirrusPoint is agnostic to data and vendor sources and starts at the top of the stack and monitors what’s important (and what business depends on) across IT while providing a true end-to-end perspective. The purpose for ServiceDashboard is to orchestrate and unify… across all areas.  The solution runs in parallel to avoid disruption and enables you to replace current solution when ready.  Enterprise data flows downstream and ends up as the driving source for business reports.  CirrusPoint ensures reports are more accurate by having better curation over data early in the process.

Business Impact Analysis

Improve operations and business level visibility by having intelligent analysis over all the data and faults collected from the disparate tools and sources across the environment. Apply business-centric awareness within IT and Operations so resources know the potential impact of change before actually making it. Prioritize remediation within Operations to improve customer experience.

Performance Reporting

Become more proactive by having access to real-time status as well as historical trends at multiple layers of each service and down to individual metrics on assets and components that support a business service. CirrusPoint looks at the holistic perspective of corporate health and availability while providing a wide range-of-use across the enterprise.  The range-of-use brings valuable perspective out from deep within the silos for broader use across the organization and a shared sense of accountability into business impact and risk.

Fault Management

Mature the fault management approach by applying correlation and automated intelligence to the root-cause detection process and help Operations become more accurate with responsive and dispatch. Automate the process of identifying impacting anomalies and actionable events and bring more operational efficiency into the organization. CirrusPoint prevents and reduces events that create tickets in the service desk by applying more intelligence to the sources generating them.  CirrusPoint can help your company move beyond data consolidation efforts with CMDB’s, Data Lakes, or a ticketing system and make information more consumable to global resources.  It’s time to focus on what matters!

CirrusPoint Tip

Most fault tools on the market are just consolidating SNMP traps and logfiles and then applying some 3rd party dashboard engine to make things look more exciting to users.  It’s not difficult to do for most organizations with opensource offerings available today.   Some of these capabilities have been commercialized however the offer little value since they are missing the necessary AI to automate and improve business and operational functions.

Look out for several products that fall into this category. Often they have obscure product names such as (“ops-this” or “ops-that”) or use farm animals or space themes in their logo’s and name.  CirrusPoint helps organizations take the buzzword out of AI and create some actual value with it.   CirrusPoint provides the missing Automated Intelligence so you can automate the Root-Cause Analysis (and reduce events) while correlating actionable data to end users and business impact.

Notification /Escalation

Improve accuracy of mobile alerts and notifications sent to resources along with the process of facilitating the right resources when incidents occur. If your organization is deploying notification tools without having the proper facility for identifying root-cause first – then that strategy mostly commonly leads to many false positives and inaccurate downstream reporting for the exec’s. CirrusPoint provides the platform to ensure reliability and accuracy before sending notifications and helps you protect the credibility of all your tools.

CirrusPoint Tip

You shouldn’t have to pay for a separate tool to just for notifying resources that an issue has occurred and if you are building your architecture exclusively around such tools then you are reverse engineering it and more open to failure.   The enterprise architecture should not be built around a “notification” or “ticket”.  Those happen after applying the foundation and AI.

Notification (sending alerts) should be considered a standard and inherent feature of any enterprise-grade solution that provides faults/events.   Opening tickets and sending notifications should be done after you get your event/fault management in place and mature with RCA and AI.  There is no value in notifying people and assigning tickets if you might get it wrong?   A few “false positives” can kill an initiative and your users end up calling to tell you to shut off notification and alerting completely.

Service Level Reporting

Gain a better perspective on Service Level Agreements by looking at all aspects creating impact and leverage metrics that are not subjective to the manual ticketing process.  CirrusPoint provides a reliable source of truth in Service Level Analytics and provides a real-time perspective when SLA’s deviate and allows easy access to impact and accountable information.

Operational QoS

View trends on the condition of operational support/service being provided and received and see how well incidents are handled internally and for customers. Measure MTTR and operator workload more accurately across all events and tickets. Gain visibility on the performance of outsourced operations across all locations with the ability to cross-check ticket SLA’s with real downtime and customer impact metrics.  CirrusPoint provides the reports to help you better create, understand, and enforce your SLA’s/OLA’s and underpinning contracts.

Risk Management

Improve planning and forecasts by becoming more risk-aware of what’s driving performance and capacity down and what assets and services have the potential of failing and causing disruption to the business. CirrusPoint provides the organization a real-time view of how all assets are performing in the environment from a single screen so you can keep an eye on what’s causing unnecessary risk and in need of service.

Inventory Management

Improve inventory management through robust discovery of assets, application components, and the relationships between everything. CirrusPoint also integrates bi-directionally with the CMDB and most data repositories to ensure data is always fresh and accurate for reporting.  Understanding the physical and logical relationships between assets and the business will help improve the value of data pulled from your CMDB, Data Lake, and other inventory repositories.

Predictive Assurance

Avoid the potential of future outages and eliminate customer performance calls by automating trend-line analysis on collected data and taking action when at risk and IT systems are unhealthy.  CirrusPoint provides analytics for forecasting, prediction, and and early warning.  Don’t let your customer experience indicators to go flat or fall below the baseline.  Become proactive and be prepared.

Asset Lifecycle

Extend reporting and longer term risk of overspend and decommissioned inventory by monitoring asset lifecycle more closely and in-line with business need. Leverage CirrusPoint partner capability for tracking asset expense and lifecycle in-line with end-to-end status and business impact.

Enterprise Dashboards (CIO, LoB, IT, Operations, Performance, etc.)

It’s important to have dashboards that are intuitive and easy to use across teams; and most importantly – meaningful with action-based insights.  With ServiceDashboard, you don’t have to be an engineer to decipher KPI’s and trends required for making critical decisions. CirrusPoint has many ready-to-use dashboards that are available for many different parts of the organization and promote end-to-end visibility that influences proactive collaboration across the enterprise.

Experience a proven platform for yourself.