Use Case Overview
Areas of Focus:
Service Health & Availability, Site/Location Weekly Reports, Business Impact
CirrusPoint automated enterprise reporting across a number of IT services and business lines for a Fortune 500 client while adding Health and SLA metrics to application service and regional reports. CirrusPoint provided several disparate teams a new found level of visibility along with access to meaningful information on long-term trends on service impact. The existing high cost (maintenance & labor) reporting tools were replaced with CirrusPoint’s ServiceDashboard for more accurate and timely reports. The ticket-based data source for reporting (Remedy) was also replaced by CirrusPoint discovery.