Use Case Overview

Areas of Focus:
Cross-Domain Reports on Technology Assets/Services

CirrusPoint enabled the ability for a global organization to automate health and availability reports for technical line of business leaders across technology silos. CirrusPoint evolved reporting from a manual process run at the end of the month (using data in the ticketing system) to a fully automated solution that leverages actual/true duration of customer impact, performance, and downtime.

CLIENT SUCCESS RECOGNIZED

Major reduction in time/delays running and receiving manual reports.
Easy access to “quick-reports” and automated distribution to line of business leaders.
Major increase in reporting capabilities and corporate scope/perspective.
Better reliability and accuracy in reporting.

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