Enterprise Monitoring & Reporting for today’s hybrid environment
CirrusPoint provides a highly-automated and intelligent approach to enterprise monitoring, reporting, and unified collaboration with the ServiceDashboard solution. Experience a scalable enterprise solution that provides visibility across global IT assets and applications. As a SaaS-based platform for prevention, ServiceDashboard helps organizations reduce downtime and avoid incidents, security risk, and performance conditions that impact the business.
One of the challenges with IT transformation is that enterprise monitoring, reporting, and data collection has been undertaken as independent and isolated efforts without the appropriate orchestration. What’s missing is having shared visibility into business impact which is also needed to motivate people and unify process. The complexities have only grown in IT today and the addition of hybrid/cloud computing models and converged assets have only added to it. Organizations are often left with more data than humans can process, and a scattering of tools that are not integrated and provide no central source-of-truth on impact, risk, and performance.
ServiceDashboard was designed to be the entry point for identifying and diagnosing the “root-cause” of service impact across all monitoring tools and instrumentation/data sources in order to improve the effectiveness of problem remediation, the facilitation of resources, and operational response to customers issues. The solution is designed to offer IT, Operations, and line of business leaders a complete and transparent view of all assets and services across the organization and how their business is impacted by infrastructure capacity, security risk, and resource accountability. The solution is a modern and secure enterprise platform for monitoring, reporting, and proactive notification. CirrusPoint solves a number enterprise challenges including:
Top-Down Service-Based Monitoring & Reporting
Having a service-based approach to monitoring and reporting allows the organization to operate more effectively by understanding the cross-domain impact of enterprise faults that occur within a technology domain and how they might impact a line of business, location, application, or a customer. CirrusPoint goes beyond just monitoring the technical metrics such as CPU and Memory to provide a more focused and action-oriented perspective on capacity and performance that’s correlated to customer impact. KPI’s and metrics are comprehensive and enable business decisions. CirrusPoint monitors deep into the network infrastructure layer, but provides a business impact centric perspective which enables better operational support to customers.
Reporting for line of business leaders never got easier and the credibility of reports provided by CirrusPoint are more reliable than any ticketing source (including service desk tools) and our reports can not be manipulated by the manual ticketing process. CirrusPoint is reporting on the root-cause and the actual ‘duration’ of the business impact as opposed to looking at all events/tickets as symptoms. This is how you produce accurate numbers in reporting for SLA’s.
AUTOMATED ROOT-CAUSE & ANOMALY DETECTION
Business-Level Event Correlation in the Hybrid Environment
Prioritizing operational response and participating in early planning & prevention requires better analysis across the technology stack along with the ability to correlate more intelligently. CirrusPoint is providing a new layer of capability that allows users to see across global business lines and diverse locations, allowing the right resources to take action more proactively.
Proactive Notification & Early Warning
Facilitating resources effectively requires the ability to separate symptomatic noise from true business impact (in real-time). Whether on-prem or in the cloud, the rapid growth and complexity of IT has made everything more difficult to manage. IT and Operations need a more holistic context surrounding the associated and perceived impact. This perspective is essential before sending out any text messages, emails, or notifying someone that they need to divert their attention to go fix a problem that is not really under their scope.
Without a reliable context on root-cause and associated impact, false-positives are often sent which waste time and eventually users will ask to shut off the notification system completely if it’s not accurate. CirrusPoint provides the capability to eliminate the false-positives that exist across machine data, logs, and events so you can maintain integrity with your tools and ensure users can focus on things that really matter.
Culture & Awareness
Having a shared sense of transparency and awareness across the enterprise naturally creates a more prevention-focused culture. With CirrusPoint, everyone will benefit from having a cross-domain understanding of the overall business status and how their technical services are performing for others.
We are changing the standard approach today which is to wait for something to break, receive a large number of faults, open a bunch of tickets, and then get everyone on the phone. Automating RCA and remediation helps to eliminate these time consuming and costly tasks.
CirrusPoint offers a better experience by providing a more service-oriented perspective and a real-time view of corporate status. This includes showing unhealthy components and services that are on the verge of failure or have the potential of causing impact on the business at a future point. It allows teams to better plan and prepare for change and what might be impacted prior to making it.
Monitoring & Reporting
Monitor the network for performance, health, and availability across any network-enabled asset.
Gain better control of Routing, Switching, Wifi, Mobile, MPLS, Optical, Sensors, IPSLA, QoS, SD-WAN, user access, and your VPN’s. CirrusPoint monitors the physical transport layer as well as virtual/hybrid components and presents end-to-end status logically so resources can understand impact and risk to services and prioritize the remediation & dispatch of resources.
ServiceDashboard provides support for a wide range of network/IoT devices and integrates with many existing sources. Leverage the investments in polling, data collection, discovery, and the many fault producing “point tools”. CirrusPoint has been a number one replacement option over many legacy tools including those from vendors CA, IBM, and Solarwinds.
Mitigate corporate risk by operationalizing security data and tools.
How does all your security data impact the business and what does it really mean? ServiceDashboard helps by operationalizing security information sources and ML data/logs while correlating anomalies and fault conditions with the business impact and potential risk.
ServiceDashboard provides support for most security devices and integrates (or replaces) the costly log file tools that focus too much on data volume and not enough on results.
Monitor the voice and communication channels more effectively and like a business service.
CirrusPoint provides comprehensive monitoring and reporting on VoIP assets including network, gateways, and phones along with the voice applications, call logs, PBX, clusters, SIP trunks, IVR; with metrics on latency, jitter, mos, registered, rejected, redundant, etc..
ServiceDashboard provides support across Cisco, Avaya, and Juniper along with monitoring the many various underlying VoIP applications to provide a 360° view of the VoIP environment.
Monitor the availability and performance applications in context to the infrastructure.
Monitor and report on applications across your multi-cloud environment. Report on the performance and availability of application processes along with their communication channels and the health of them over time.
CirrusPoint enables large organizations to cross the great infrastructure-application divide by correlating faults across silo’s and identifying the root-cause of problems faster.
Monitor storage & capacity in context to the demand from network, systems, and applications.
Monitor across physical and virtual SAN’s and report on performance, capacity, and availability across storage arrays, fibre channel, luns, and disks. ServiceDashboard correlates network and storage data and automates RCA.
ServiceDashboard provides support across various storage products and enables you to do something with all the tons of data being collected. Proactive decisions can be made with actionable data and predictable trends.
Monitor the availability and performance internet enabled devices and cloud-based assets.
Monitor various connected systems that support the business and ensure DR systems are online. Correlate data from disparate sources to customer impact, network infrastructure, and geographical locations. CirrusPoint provides a starting point to see across the cloud, how business is impacted by it, and how your providers are performing with MTTR & SLA’s.
Are you moving to the cloud? how much capacity will you need? how much are you using? and do you have the right metrics to calculate cost? CirrusPoint helps you report more accurately on the performance, availability, and resources needed across many unique assets including cameras, sensors, thermostats, meters, dvr’s, transportation, manufacturing, and many other things.
CirrusPoint Managed Services
CirrusPoint is your answer for managed NMS services and Site Reliability by providing the ability to offload the day-to-day administration and SRE to industry solution experts. Let’s face it; it’s hard to find resources these days who can take on the ongoing daily administration tasks required from enterprise monitoring and complex cloud management systems. On the user side, they all want meaningful information and want it in real-time, but don’t want to have to work for it.
With CirrusPoint, you no longer have to spend your time developing probes and writing rules to keep up with constant change. Rules-based systems are a thing of the past and begun phasing out 20 years ago but most organizations have failed to see or embrace that wave of innovation. CirrusPoint makes it easy to apply some Automated Intelligence (our version of AI) into your technology operations this year. New and innovative approaches allow you to eliminate the manual efforts. Along with some expert managed services, they also lower the risk and impact so you can continue operating without disruption when resources decide to leave.
Great technology doesn’t have to go to the wayside because of turnover, talent gaps, and legacy alliances. There are a number of solutions including CirrusPoint can help you automate, manage, and leverage the architecture to the fullest. Some of the other solutions offered as remote services include IBM Netcool, CA NetQoS, and EMC Smarts. Whether you want to replace or maintain your NMS, CirrusPoint has a solution where you win and we create happy corporate users instead of busy system admins.
CirrusPoint offers a full suite of software solutions
The ServiceDashboard solution helps enterprise organizations and service providers with their most demanding challenges across network, virtual, applications, storage, voice, cloud, IoT, and more. The solution fills and automates many gaps in the architecture and replaces a number of legacy tools that are costly and difficult to maintain in the complex hybrid environments of today. CirrusPoint stands out by providing a highly usable and comprehensive single-pane-of-glass perspective that everyone in the organization can use and gain value from; along with the desired reports and proactive alerts.