Enterprise Monitoring & SLA Reporting for today’s hybrid environment

CirrusPoint provides a highly-automated and intelligent approach to enterprise monitoring, reporting, and unified collaboration with the ServiceDashboard solution.   Experience a highly-scalable enterprise solution that provides visibility across global IT assets, services, and service providers.  ServiceDashboard is a SaaS-based platform for IT prevention and early warning that helps organizations reduce downtime and avoid security risk, performance conditions, and incidents that impact the business.

THE CHALLENGE

 

Without the appropriate orchestration around data, enterprise reporting is incomplete and unreliable.   What’s missing is having shared insight and visibility into the root-cause of business impact and how business is performing over time.  Having that shared view of real-time status also motivates people to take action when there is impact detected to the health of the business.  Today, the complexities have only grown across IT and with the addition of hybrid/cloud models and converged/virtual infrastructure. What organizations are often left with is more data than humans can possible process, and a scattering of tools that are not integrated properly for that central source-of-truth on business impact, risk, and service performance.

THE SOLUTION

ServiceDashboard was designed to be the starting point for identifying and diagnosing the “root-cause” of service impact across all monitoring tools and instrumentation/data sources.  The purpose is to improve the effectiveness of problem remediation, infrastructure planning, resource facilitation, and the operational response to customers issues.  The solution is built to provide IT, Operations and business leaders a complete and transparent view of all assets and services across the organization and how their business lines are impacted by infrastructure capacity, security, risk, and performance.  CirrusPoint provides a modern and secure platform for enterprise monitoring, service level reporting, and proactive notification while solving a number corporate challenges including:

Top-Down Service-Based Monitoring & Reporting

A service-based approach to monitoring and reporting allows the organization to operate more effectively by showing the cross-domain impact of enterprise faults that occur within a specific technology domain and how they might impact a global line of business, location, application, or a customer.   CirrusPoint goes beyond just monitoring the technical metrics such as CPU and Memory to provide a more focused and action-oriented perspective on capacity and performance that’s correlated to customer impact.  KPI’s and metrics are comprehensive and enable better business decisions around resources.  CirrusPoint monitors deep into the network infrastructure layer and provides a business impact-centric perspective that enables more focused operational support to customers.

Reporting for line of business leaders never got easier and the credibility of reports provided by CirrusPoint are more reliable than any ticketing source (including leading service desk tools) and the reports are not manipulated by the manual ticketing process.  CirrusPoint reporting covers the root-cause along with the actual ‘duration’ of the business impact as opposed to just events and ticket time.  This is how CirrusPoint produces the most accurate and reliable numbers for reporting on Health, Availability, and SLA’s.

AUTOMATED ROOT-CAUSE & ANOMALY DETECTION

Automating problem determination while isolating symptoms has been impossible in the past; however with CirrusPoint, you can become more operationally effective by focusing on actionable events while suppressing and eliminating the symptomatic event noise. CirrusPoint provides auto-discovery, topology maps, and an understanding of dependencies across assets and services to enable the ability to detect root-cause and eliminates the high rate of false-positives that are common in IT today.

Business-Level Event Correlation in the Hybrid Environment

Prioritizing operational response and participating in early planning & prevention requires automated root-cause analysis across the technology stack along with the ability to correlate more intelligently. CirrusPoint is providing a new layer of capability that allows users to see across global business lines and locations while enabling the right resources to take action more proactively.

Proactive Notification & Early Warning

Facilitating resources effectively requires the ability to separate the symptomatic noise from true business impact (in real-time).  Whether on-prem or in the cloud, the rapid growth and complexity of IT has made everything more difficult to manage.  IT and Operations need a more holistic context surrounding the real and perceived impact.  This perspective is essential before sending out notifications, text messages, emails, or notifying someone that they need to divert their attention to go fix a problem that is not really under their scope.

Without reliable context on root-cause and associated impact, false-positives are sent which waste time and cause users distrust the notification system completely. RCA needs to be accurate first.  CirrusPoint provides the capability to eliminate false-positives which commonly exists across machine data sources, device logs, and enterprise faults so you can maintain integrity with your tools and ensure that users focus on things that really matter.

Culture & Awareness

The overall benefit is having a shared sense of transparency and awareness across the enterprise which naturally creates a more prevention-focused culture.  With CirrusPoint, the organization as a whole benefits from having a cross-domain understanding of the overall business status and how their technical services are performing for each other.

CirrusPoint is changing the reactive approach of waiting for something to break, then receiving a large number of faults, opening a bunch of tickets, and getting everyone on the phone to fight the fire.  Automating RCA and remediation helps to eliminate these time consuming and costly tasks.

CirrusPoint offers a better experience by providing a more service-oriented perspective and a real-time view of corporate status.  This includes showing unhealthy components and services that are on the verge of failure, or have the potential of causing impact on the business at a future point.  CirrusPoint allows teams to better plan and prepare for changes and what might be impacted prior to making them.

Monitoring & Reporting

CirrusPoint Managed Services

CirrusPoint is also your answer for managed NMS services and Site Reliability if needing to offload the day-to-day administration and SRE to industry solution experts.  It’s well-known that resources are hard to find these days.  Especially those who can take on the ongoing administration required from legacy enterprise monitoring tools.   Consumers today demand meaningful information in real-time and it shouldn’t be hard to find.

With CirrusPoint, we focus on eliminating the time needed to develop probes and write event logic to keep up with constant change.  Rules-based systems are a thing of the past and have been phasing out over the last 20 years for organizations embracing innovation.  CirrusPoint makes it easy to apply Automated Intelligence (or “AI”) into your technology operations in short time.   New and innovative approaches allow enterprise organizations to eliminate the manual efforts of the past.  They also lower the risk and impact so business can continue to operate without disruption when resources decide to leave.

Great technology often goes to waste because of turnover and operational gaps.  Whether you want to replace or maintain your current NMS, CirrusPoint has a solution to help create happy, well-informed users, instead of busy system admins.

CirrusPoint offers a full suite of enterprise solutions

The ServiceDashboard solution helps organizations and service providers solve the most demanding challenges across network, virtual, applications, storage, voice, cloud, IoT, and more.  CirrusPoint stands out by providing a highly usable single-pane-of-glass perspective that everyone in the organization can use and gain value from.  Automated reports and proactive alerts keeps business running at its peak performance.

Explore the Platform >

Modernize and Innovate with CirrusPoint Solutions.