Enterprise Monitoring & Reporting for today’s hybrid environment

CirrusPoint provides a highly-automated and intelligent approach to enterprise monitoring, reporting, and unified collaboration with the ServiceDashboard solution.   Experience a scalable enterprise solution that provides visibility across global IT assets and applications. As a SaaS-based platform for prevention, ServiceDashboard helps organizations reduce downtime and avoid incidents, security risk, and performance conditions that impact the business.

THE CHALLENGE

 

One of the challenges with IT transformation is that enterprise monitoring, reporting, and data collection has been undertaken as independent and isolated efforts without the appropriate orchestration. What’s missing is having shared visibility into business impact which is also needed to motivate people and unify process. The complexities have only grown in IT today and the addition of hybrid/cloud computing models and converged assets have only added to it. Organizations are often left with more data than humans can process, and a scattering of tools that are not integrated and provide no central source-of-truth on impact, risk, and performance.

THE SOLUTION

ServiceDashboard was designed to be the entry point for identifying and diagnosing the “root-cause” of service impact across all monitoring tools and instrumentation/data sources in order to improve the effectiveness of problem remediation, facilitation of resources, and operational response.  ServiceDashboard offers IT, Operations, and business leaders a complete and transparent view of all assets and services across the organization correlated to the business including capacity, risk, and accountability.  CirrusPoint solves a number enterprise IT and business level challenges including:

Top-Down Service-Based Monitoring & Reporting

Having a service-based approach to monitoring and reporting allows the organization to operate more effectively by understanding the cross-domain impact of enterprise faults that occur within a technology domain and how they might impact a line of business, region, application, or a customer.   CirrusPoint goes beyond just monitoring the technical metrics such as CPU and Memory to provide a more focused and action-oriented perspective on capacity and performance that’s correlated to customer impact.  KPI metrics should support and enable business decisions.

Reporting for line of business leaders never got easier and the credibility of reports provided by CirrusPoint are more reliable than any other source (including service desk tickets).  CirrusPoint reports on the root-cause and the actual duration of business impact as opposed to looking at everything as a symptom and basing all reports on manual ticketing efforts alone.

AUTOMATED ROOT-CAUSE & ANOMALY DETECTION

Automating problem determination while isolating symptoms has been impossible in the past; however with a platform like CirrusPoint, you can become more operationally effective by focusing on actionable events while suppressing the noise. CirrusPoint provides auto-discovery, topology maps, and an understanding of dependencies across assets and service.  This enables the ability to detect root-cause and eliminates the high rate of false-positives that are common in IT today.

Business-Level Event Correlation in the Hybrid Environment

Prioritizing operational response and participating in early planning & prevention requires better analysis across the technology stack along with the ability to correlate more intelligently. CirrusPoint is providing a new layer of capability that allows users to see across global business lines and diverse locations, allowing the right resources to take action more proactively.

Proactive Notification & Early Warning

Facilitating resources effectively requires better analysis of data overtime with the ability to separate symptomatic noise from true business impact in real-time.  Whether on-prem or in the cloud, the rapid growth and complexity of IT has made everything more difficult to manage and often there is a more holistic context surrounding the associated and perceived impact.  This perspective is necessary before sending out any text message, email, or notifying someone that they need to divert their attention to go fix a problem that’s not theirs.

Without a reliable context on root-cause and associated impact, false-positives are often sent which waste time and eventually users asks to shut off notifications completely.   CirrusPoint provides the capability to eliminate the false-positives among the massive amount of machine data, logs, and events so you can maintain integrity with your tools and ensure users can focus on things that matter.

Culture & Awareness

Having a shared sense of transparency and awareness across the enterprise naturally creates a more prevention-focused culture.   Everyone benefits from having a cross-domain understanding of the overall status of business lines and how the technical services are performing that they provide for each other.

The common approach today is to wait till something breaks, receive a multitude of faults, open a bunch of tickets, and then get everyone on the phone.  It’s the standard approach however it’s definitely not proactive and it’s time consuming and costly.

CirrusPoint offers a better experience by providing a more service-oriented perspective and a real-time view of corporate status that shows all the unhealthy components and services that are on the verge of failure or have the potential of causing impact on the business.  It allows teams to better plan and prepare for change and what might be impacted prior to making it.

Monitoring & Reporting

CirrusPoint Managed Services

CirrusPoint is your answer for managed NMS services and Site Reliability by providing the ability to offload the day-to-day administration and SRE to industry solution experts.  Let’s face it; it’s hard to find resources these days who can take on the ongoing daily administration tasks required from enterprise monitoring and complex cloud management systems.   On the user side, they all want meaningful information and want it in real-time, but don’t want to have to work for it.

With CirrusPoint, you no longer have to spend your time developing probes and writing rules to keep up with constant change.  Rules-based systems are a thing of the past and begun phasing out 20 years ago but most organizations have failed to see or embrace that wave of innovation.  CirrusPoint makes it easy to apply some Automated Intelligence (our version of AI) into your technology operations this year.   New and innovative approaches allow you to eliminate the manual efforts.  Along with some expert managed services, they also lower the risk and impact so you can continue operating without disruption when resources decide to leave.

Great technology doesn’t have to go to the wayside because of turnover, talent gaps, and legacy alliances. There are a number of solutions including CirrusPoint can help you automate, manage, and leverage the architecture to the fullest.  Some of the other solutions offered as remote services include IBM Netcool, CA NetQoS, and EMC Smarts.  Whether you want to replace or maintain your NMS, CirrusPoint has a solution where you win and we create happy corporate users instead of busy system admins.

CirrusPoint offers a full suite of software solutions

The ServiceDashboard solution helps enterprise organizations and service providers with their most demanding challenges across network, virtual, applications, storage, voice, cloud, IoT, and more. The solution fills and automates many gaps in the architecture and replaces a number of legacy tools that are costly and difficult to maintain in the complex hybrid environments of today.  CirrusPoint stands out by providing a highly usable and comprehensive single-pane-of-glass perspective that everyone in the organization can use and gain value from; along with the desired reports and proactive alerts.

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