Enterprise Monitoring & SLA Reporting for today’s hybrid environment
CirrusPoint provides a highly-automated and intelligent approach to enterprise monitoring, reporting, and unified collaboration with the ServiceDashboard solution. Experience a highly-scalable enterprise solution that provides visibility across global IT assets, services, and service providers. ServiceDashboard is a SaaS-based platform for IT prevention and early warning that helps organizations reduce downtime and avoid security risk, performance conditions, and incidents that impact the business.
Without the appropriate orchestration around data, enterprise reporting is incomplete and unreliable. What’s missing is having shared insight and visibility into the root-cause of business impact and how business is performing over time. Having that shared view of real-time status also motivates people to take action when there is impact detected to the health of the business. Today, the complexities have only grown across IT and with the addition of hybrid/cloud models and converged/virtual infrastructure. What organizations are often left with is more data than humans can possible process, and a scattering of tools that are not integrated properly for that central source-of-truth on business impact, risk, and service performance.
ServiceDashboard was designed to be the starting point for identifying and diagnosing the “root-cause” of service impact across all monitoring tools and instrumentation/data sources. The purpose is to improve the effectiveness of problem remediation, infrastructure planning, resource facilitation, and the operational response to customers issues. The solution is built to provide IT, Operations and business leaders a complete and transparent view of all assets and services across the organization and how their business lines are impacted by infrastructure capacity, security, risk, and performance. CirrusPoint provides a modern and secure platform for enterprise monitoring, service level reporting, and proactive notification while solving a number corporate challenges including:
Top-Down Service-Based Monitoring & Reporting
A service-based approach to monitoring and reporting allows the organization to operate more effectively by showing the cross-domain impact of enterprise faults that occur within a specific technology domain and how they might impact a global line of business, location, application, or a customer. CirrusPoint goes beyond just monitoring the technical metrics such as CPU and Memory to provide a more focused and action-oriented perspective on capacity and performance that’s correlated to customer impact. KPI’s and metrics are comprehensive and enable better business decisions around resources. CirrusPoint monitors deep into the network infrastructure layer and provides a business impact-centric perspective that enables more focused operational support to customers.
Reporting for line of business leaders never got easier and the credibility of reports provided by CirrusPoint are more reliable than any ticketing source (including leading service desk tools) and the reports are not manipulated by the manual ticketing process. CirrusPoint reporting covers the root-cause along with the actual ‘duration’ of the business impact as opposed to just events and ticket time. This is how CirrusPoint produces the most accurate and reliable numbers for reporting on Health, Availability, and SLA’s.
AUTOMATED ROOT-CAUSE & ANOMALY DETECTION
Business-Level Event Correlation in the Hybrid Environment
Prioritizing operational response and participating in early planning & prevention requires automated root-cause analysis across the technology stack along with the ability to correlate more intelligently. CirrusPoint is providing a new layer of capability that allows users to see across global business lines and locations while enabling the right resources to take action more proactively.
Proactive Notification & Early Warning
Facilitating resources effectively requires the ability to separate the symptomatic noise from true business impact (in real-time). Whether on-prem or in the cloud, the rapid growth and complexity of IT has made everything more difficult to manage. IT and Operations need a more holistic context surrounding the real and perceived impact. This perspective is essential before sending out notifications, text messages, emails, or notifying someone that they need to divert their attention to go fix a problem that is not really under their scope.
Without reliable context on root-cause and associated impact, false-positives are sent which waste time and cause users distrust the notification system completely. RCA needs to be accurate first. CirrusPoint provides the capability to eliminate false-positives which commonly exists across machine data sources, device logs, and enterprise faults so you can maintain integrity with your tools and ensure that users focus on things that really matter.
Culture & Awareness
The overall benefit is having a shared sense of transparency and awareness across the enterprise which naturally creates a more prevention-focused culture. With CirrusPoint, the organization as a whole benefits from having a cross-domain understanding of the overall business status and how their technical services are performing for each other.
CirrusPoint is changing the reactive approach of waiting for something to break, then receiving a large number of faults, opening a bunch of tickets, and getting everyone on the phone to fight the fire. Automating RCA and remediation helps to eliminate these time consuming and costly tasks.
CirrusPoint offers a better experience by providing a more service-oriented perspective and a real-time view of corporate status. This includes showing unhealthy components and services that are on the verge of failure, or have the potential of causing impact on the business at a future point. CirrusPoint allows teams to better plan and prepare for changes and what might be impacted prior to making them.
Monitoring & Reporting
Monitor the network for performance, health, and availability across any network-enabled asset.
Gain better control of Routing, Switching, Wifi, Mobile, MPLS, Optical, IoT, Sensors, IP-SLA, QoS, SD-WAN, user access, and VPN. CirrusPoint monitors the physical transport layer as well as virtual/hybrid components and displays the end-to-end status logically so resources can understand the actual impact and risk – correlated to the business services impacted. Prioritize remediation tasks & dispatch the right resources.
ServiceDashboard provides support for a wide range of network/IoT devices and also integrates with many quality data sources that might exist across the enterprise. Leverage those investments made in fault producing “point tools”, but supplement it with polling, effective data collection, and automated discovery. Eliminate costly log parsing tools that produce more noise than real value.
CirrusPoint is a replacement option (or managed service) for many legacy tools including those from vendors including CA, HP, IBM, and Solarwinds. Visit the Consulting Services and contact CirrusPoint to learn more about building the most cost-effective “best”-of-breed enterprise monitoring & reporting architecture or how to effectively replace those tools that are complex and costly to manage.
Mitigate corporate risk by operationalizing security data, services, and tools.
How does all your security data impact the business and what does it really mean? How secure are your current monitoring tools? ServiceDashboard is a secure platform itself and helps by operationalizing all the security data and ML sources while correlating the anomalies detected with the business impact and/or the potential risk.
ServiceDashboard provides discovery and monitoring coverage for most security devices and integrates (or replaces) several of the costly log file parsing tools that focus too much on data volume – and not enough on meaningful data results.
Monitor the voice and communication channels more effectively, and like a business service.
CirrusPoint provides comprehensive monitoring and reporting on VoIP assets including network, gateways, and phones along with the voice applications, call logs, PBX, clusters, SIP trunks, IVR; with metrics on latency, jitter, mos, registered, rejected, redundant, etc.. A highly-scalable and very cost-effective solution for the large enterprise.
CirrusPoint’s ServiceDashboard provides support across Cisco, Avaya, and Juniper along with monitoring the many various underlying VoIP services & applications to provide a 360° view of the VoIP environment. Monitor VoIP as a service in correlation to the network, infrastructure, and dependencies.
Monitor the availability and performance of applications in context to the infrastructure.
Monitor and report on applications across your hybrid environment in correlation to the network, cloud, and IT systems they run on. Report on the performance and availability of application and system processes along with their communication channels. Report on the overall health of application/service over time. Automate the distribution of reports to appropriate channels for full visibility.
CirrusPoint enables large organizations to cross the great infrastructure-application divide and correlate instrumentation sources and enterprise faults across all technology silo’s for faster identification of root-cause problems. Support the Service Desk and IT Operations by providing better information and metrics for Problem and Incident Management.
Monitor storage & capacity in context to demand across network, systems, and applications.
Monitor across physical and virtual SAN’s and report on performance, capacity, and availability across storage arrays, fibre channel, and disk types. ServiceDashboard correlates network with storage data and automates the root-cause detection process.
CirrusPoint’s ServiceDashboard provides support across a wide range of storage products and enables IT Operations to take action with all the data being collected. Proactive decisions can be made with actionable data and predictable performance trends. Status data can be reduced through assessment.
Monitor the availability and performance of internet enabled devices and cloud-based assets.
Monitor all the various connected systems that support the business and ensure Backup & DR systems are online. Extend monitoring to all infrastructure sources and even those you might expect a specialized solution for. Correlate data from those disparate sources and tools to the customer impact, the network infrastructure, and geographical locations impacted. CirrusPoint provides a starting point to view operational status across remote assets and how business is impacted by them followed by automated reports on MTTR & SLA’s.
Are you moving to the cloud? how much capacity will you need? how much are you using? and do you have the right metrics to calculate cost? CirrusPoint helps you report more accurately on the performance, availability, and resources needed across many unique assets including cameras, sensors, thermostats, meters, dvr’s, transportation, manufacturing, and many other things.
CirrusPoint Managed Services
CirrusPoint is also your answer for managed NMS services and Site Reliability if needing to offload the day-to-day administration and SRE to industry solution experts. It’s well-known that resources are hard to find these days. Especially those who can take on the ongoing administration required from legacy enterprise monitoring tools. Consumers today demand meaningful information in real-time and it shouldn’t be hard to find.
With CirrusPoint, we focus on eliminating the time needed to develop probes and write event logic to keep up with constant change. Rules-based systems are a thing of the past and have been phasing out over the last 20 years for organizations embracing innovation. CirrusPoint makes it easy to apply Automated Intelligence (or “AI”) into your technology operations in short time. New and innovative approaches allow enterprise organizations to eliminate the manual efforts of the past. They also lower the risk and impact so business can continue to operate without disruption when resources decide to leave.
Great technology often goes to waste because of turnover and operational gaps. Whether you want to replace or maintain your current NMS, CirrusPoint has a solution to help create happy, well-informed users, instead of busy system admins.
CirrusPoint offers a full suite of enterprise solutions
The ServiceDashboard solution helps organizations and service providers solve the most demanding challenges across network, virtual, applications, storage, voice, cloud, IoT, and more. CirrusPoint stands out by providing a highly usable single-pane-of-glass perspective that everyone in the organization can use and gain value from. Automated reports and proactive alerts keeps business running at its peak performance.