Change visibility and having end-to-end transparency into the associations and dependencies across infrastructure and assets is essential to the success of any CMDB.  One of the biggest challenges is identifying the potential downstream impact of change prior to making it, and then being able to contact the right people or department owners.   A consolidated and “active” source of truth is what’s needed.

CirrusPoint has created a platform to simplify the process of getting answers to “what might be impacted?” and “who do I need to coordinate with?”.   To support building a proactive culture, Change Management must be efficient along with having corporate-wide dashboards that promote a shared sense of accountability and understanding of business impact.

Contact CirrusPoint to learn how to be more automated and effective with Change Management and Business Impact Prevention.

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As organizations continue to transform and orchestrate, the challenges remain in trying to use data for making proactive decisions.

Too often the data produced by all the tools is disconnected from actionable meaning and difficult to analyze for any sort of business impact or root-cause analysis.  Essentially, it’s just a lot of noise.  It becomes difficult to correlate the data and associate it to customer impact.  The ability to proactively plan and prevent is elusive while teams wait for IT and Operations to uncover actionable outcomes in a timely manner.

CirrusPoint solves this with a better approach to event management and data orchestration that’s highly automated and accurate. A single-pane-of-glass dashboard provides deep insights into many aspects of IT while offering a more reliable approach to identifying Root-Cause and associated Business Impact.

Introducing the ServiceDashboard

The CirrusPoint ServiceDashboard offers a holistic perspective on business impact and a real-time status on availability, performance, health, and SLA’s across IT infrastructure, applications, and cloud assets. With CirrusPoint, KPI Reporting becomes more credible, consolidated, and enabling for making better decisions.

ServiceDashboard is a proactive monitoring solution with real-time anomaly detection and capacity, performance, and predictive analysis.  The solution allows you to monitor assets more proactively and discover/track inventory with precision and accuracy.

CirrusPoint is your Partner for Transformation

CirrusPoint experts have many years of experience helping businesses reach transformation goals fast and efficiently.

The CirrusPoint approach produces ROI quickly by reducing incidents, improving customer experience, becoming smart about data, and reducing operational costs.  Enable success in transformation by contacting CirrusPoint today.

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Proactive Operational Response  

Business dashboard solutions should enable operational teams with real-time data and response to important issues that are impacting service delivery. This includes the ability to send proactive and automated notifications to mobile devices and interactive dashboards. By enabling cross-functional teams to learn about real-time changes in the performance trend will help reduce and prevent major incidents from occurring.   Having real-time data along with historical trends which are accessible from the same platform can help Operations teams can better prioritize response and reduce tickets and MTTR.

Access to problems, not just symptoms 

KPI dashboards must have the intelligence built in to determine and separate actionable “ticket-worthy” data from all the many symptoms being generated across the enterprise.  Too much noise exists with the ITSM platforms today and that extra noise has a major impact on operations and also the credibility of reporting and the tools used to provide data.  The users will eventually only trust (and use) solutions that prove to be accurate and reliable. They also want to be able to correlate data across boundaries and have the ability to eliminate the symptoms before creating alarms and tickets in their ITSM platforms.

Combine Top-Down Reporting with Bottom-Up – a winning strategy

Single-pane-of-glass dashboards and KPI solutions will have the most impact if able to view both the logical and physical aspects of business & technology.  Technical staff may need to search for things by device, circuit, capacity, or performance whereas other parts of the business may just want the top-down logical view of how their service or location is being impacted and what the root-cause is.  The benefit of viewing data from multiple perspectives aids in building a collaborative culture more organically due to the sense of transparency created across global dependencies and users.  Everyone needs to be informed equally for “proactive” to work!

Integration, Automation and Abstraction Layer 

Integration and easiness of integration are major considerations for building a centralized KPI Dashboard for different lines of business. A consolidated approach requires the ability to bring in useful data from disparate sources more easily and aligned it to a semantic-based data model in effort to correlate and analyze information more effectively.  Also, the flow and analysis of data should be looked at more closely and automated with the right approach.

CirrusPoint can help!   

There are more tools now than ever and the complexities have only grown; especially with all the new transformational initiatives surrounding AI, Cloud, Machine Learning, Data Analytics, etc…  Having visibility across all assets and services is not only useful for making quick and accurate decisions, it’s required today for keeping corporate leadership informed on customer impact, cost, and with service delivery trends.

CirrusPoint helps organizations looking for a better way to track the overall quality of service, manage hybrid assets, and monitor the KPIs in real-time.  Having a fully integrated KPI dashboard and robust set of enterprise monitoring tools available from CirrusPoint, can help you can orchestrate ITSM on a global scale.

Let CirrusPoint streamline your enterprise architecture and simplify operations

Developed from the need for comprehensive end-to-end reporting across networks, critical systems, and corporate applications, CirrusPoint has been helping organizations accelerate transformation efforts and connect more holistically with what’s going on across IT, Operations, and with the services being provided to customers.

 Contact CirrusPoint to take visibility to the next level.

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