Areas of Focus:
Service Health & Availability, Site/Location Weekly Reports, Business Impact

CirrusPoint automated enterprise reporting across a number of IT services and business lines for a Fortune 500 client while adding Health and SLA metrics to application service and regional reports. CirrusPoint provided several disparate teams a new found level of visibility along with access to meaningful information on long-term trends on service impact.  The existing high cost (maintenance & labor) reporting tools were replaced with CirrusPoint’s ServiceDashboard for more accurate and timely reports.  The ticket-based data source for reporting (Remedy) was also replaced by CirrusPoint discovery.

Areas of Focus:
Real-Time Corporate Status, Site Reliability Reports, Automated Reports & Distribution

CirrusPoint helped a large company improve on the overall performance management and service availability & health reporting across global divisions and locations. The focus was to extend enterprise reporting and offer a better perspective on organization health and what issues are creating performance impact and poor delivery of services to end-users.

Areas of Focus:
Cross-Domain Reports on Technology Assets/Services

CirrusPoint enabled the ability for a global enterprise organization to automate Health and Availability reports for several lines of business and leaders across Infrastructure & Operations. CirrusPoint evolved reporting from a manual process being run at the end of the month (using data from the ticketing system) to a fully automated solution that leverages actual/true duration of customer impact and downtime.