Infrastructure – CirrusPoint Solutions https://cirruspoint.com Unified Observability - Enterprise IT Performance & Health Monitoring - IT Service Delivery Reporting for SLA's - Automated Root-Cause Analysis - End-to-End Visibility Mon, 16 Mar 2020 21:49:38 +0000 en-US hourly 1 https://wordpress.org/?v=5.3.16 High Scale VoIP Monitoring https://cirruspoint.com/portfolio_item/high-scale-voip-monitoring/ Mon, 02 Dec 2019 06:19:37 +0000 http://cirruspoint.com/?post_type=portfolio&p=24271 The post High Scale VoIP Monitoring appeared first on CirrusPoint Solutions.

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Use Case Overview

Areas of Focus:
VoIP Monitoring & Reporting on Call Quality, Utilization, Availability, Performance, etc.

CirrusPoint is monitoring and reporting on all aspects of VoIP as a critical business service for a large global retailer.  CirrusPoint was selected over the main and obvious choice and leader in the industry for our ability to scale and the quality of reporting.  The solution is providing call statistics for over 3.8 million calls per day along with automated reports on the VoIP services end-to-end.

CLIENT SUCCESS RECOGNIZED

Operationlized VoIP and provided ability to monitor like a business service.
Realized massive cost savings over obvious choice.  Reduced VoIP outages.
Ability to scale VoIP call quality reporting with small footprint.
Automation of reports on VoIP service over time (end-to-end) calls/network/apps/etc.
Ease of searching for data/calls and historical trends for records and corporate legal/security.
Logical breakdown of VoIP reports by function (Clusters, AppGateways, CER, 911, Acme, AS400, CVP, CUSP, Call Mgrs, Phones, etc.).

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]]> PEFORMANCE & CAPACITY REPORTING https://cirruspoint.com/portfolio_item/peformance-capacity-reporting/ Mon, 02 Dec 2019 06:15:14 +0000 http://cirruspoint.com/?post_type=portfolio&p=24269 The post PEFORMANCE & CAPACITY REPORTING appeared first on CirrusPoint Solutions.

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Use Case Overview

Areas of Focus:
Reporting for Capacity, Performance, and Network Planning,  Reports across virtual, cloud, and IoT/Systems.

CirrusPoint helped a Fortune 100 client leverage their massive amount of data collected from various sources for use in automated reporting. Better practices were put in places for data collection and data curation along with automated processes for data reconciliation.   A major reduction in events and incidents was one of the many results of using data more effectively and for making business-centric decisions.

CLIENT SUCCESS RECOGONIZED

Ability to better plan for capacity and utilization needs across the organization.
Gained better insight into predicting and forecasting trends used for planning.
Leveraged a ton of data that was being collected and stored, but not being used.
Identified tons of overlapping tools/collectors and reduced redundant expenses.
Accommodated mandates for full data retention over longer (annual) periods of time.
Provided a centralized place to validate performance and capacity (by Function/LoB/Service Offering).

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]]> REPLACE NETWORK MONITORING https://cirruspoint.com/portfolio_item/replace-network-monitoring/ Mon, 02 Dec 2019 05:58:24 +0000 http://cirruspoint.com/?post_type=portfolio&p=24265 The post REPLACE NETWORK MONITORING appeared first on CirrusPoint Solutions.

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Use Case Overview

Areas of Focus:
Enterprise-wide Network Monitoring/Reporting and Legacy Platform Replacement,  Automated RCA, Topology Correlation, Business Impact Analysis.

CirrusPoint was the clear choice for the global replacement initiative over enterprise network and security monitoring and evolved NMS to a more automated and cost-effective model.   CirrusPoint was selected after a few short months of trial and solving/preventing/finding issues that the current/incumbent system (running in parallel) was not.  CirrusPoint provided a solution that was more automated, easier to use, and better with end-to-end analysis and root-cause detection between network and security operations.  Organizations select CirrusPoint over competing and legacy solutions such as solarwinds, spectrum, netcool, and and prefer to have bigger picture visibility across cloud and datacenters with CirrusPoint.

CLIENT SUCCESS RECOGNIZED

Faster diagnosis of impacting root-cause issues.
More accuracy in dispatching network resources.
A more centralized and scalable solution.
Effective and actionable use of the large amount of security logs and machine data collected.
Fewer incidents created in service desk from network related symptoms and events.

CLOSED THE GAPS ON

Ability to automate RCA across infrastructure.
More advanced analysis on network routing.
Having Accurate Site Availability Maps.
Added Business Impact Analysis.
Better product/support experience.
Correlation between network, systems, apps.
Closed the gap on finding innovative and modern/current solutions for the enterprise.

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