CIO – CirrusPoint Solutions https://cirruspoint.com Unified Observability - Enterprise IT Performance & Health Monitoring - IT Service Delivery Reporting for SLA's - Automated Root-Cause Analysis - End-to-End Visibility Thu, 23 Jan 2020 05:38:59 +0000 en-US hourly 1 https://wordpress.org/?v=5.3.16 CIO Dashboard https://cirruspoint.com/portfolio_item/cio-dashboard-2/ Mon, 02 Dec 2019 17:18:14 +0000 http://cirruspoint.com/?post_type=portfolio&p=24288 The post CIO Dashboard appeared first on CirrusPoint Solutions.

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Use Case Overview

Areas of Focus:
Global Site Availability, Health of Key Services, Customer Impact & Risk

CirrusPoint fulfilled the request to provide a CIO Dashboard for a Fortune 100 executive team who wanted a top-level view of a few select business lines, operations impact, critical infrastructure categories, top consuming locations, and carrier utilization/capacity.  The CIO wanted quick access to information in real-time from mobile device.

CLIENT SUCCESS RECOGNIZED

Single-pane-of-glass visibility of specific areas of business for IT executives.
Quick access to corporate-wide transparency and insight into accountability of impact.
Enterprise status based on service performance and real-time impact to Health and SLA’s.

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]]> Line of Business Reports https://cirruspoint.com/portfolio_item/line-of-business-reports-2/ Mon, 02 Dec 2019 17:14:44 +0000 http://cirruspoint.com/?post_type=portfolio&p=24287 The post Line of Business Reports appeared first on CirrusPoint Solutions.

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Use Case Overview

Areas of Focus:
Service Health & Availability, Site/Location Weekly Reports, Business Impact

CirrusPoint automated enterprise reporting across a number of IT services and business lines for a Fortune 500 client while adding Health and SLA metrics to application service and regional reports. CirrusPoint provided several disparate teams a new found level of visibility along with access to meaningful information on long-term trends on service impact.  The existing high cost (maintenance & labor) reporting tools were replaced with CirrusPoint’s ServiceDashboard for more accurate and timely reports.  The ticket-based data source for reporting (Remedy) was also replaced by CirrusPoint discovery.

CLIENT SUCCESS RECOGNIZED

Enhanced decision making with better reports and increased usability of data.
Increased participation and organic interest in reporting platform from several regional teams.
Auto-distribution of reports for various teams (Network, VoIP, ECom, Distro, and several applications).
Provided regional locations/offices/DC’s visibility into their service health, SLA, and availability.
Decommissioned legacy platforms naturally without any force.   User’s decided post-sales.

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