CirrusPoint Solutions was established as a result of industry experts coming together to solve the most pressing operational challenges and to enhance visibility across the enterprise regardless of the vendor solutions or technology alliances in place. CirrusPoint connects the business with technology and provides a very accurate approach to service level reporting across hybrid environment. The cause at CirrusPoint is to help enterprise organizations evolve to a proactive state when it comes to keeping the environment online, running healthy, and producing reliable data and access for customers across all dependent services (network, virtual, cloud, voice, storage, applications, security, etc.).
The CirrusPoint team has deep-rooted experience in operational strategy and enterprise architecture which has been leveraged in some of the most complex corporate settings over the past two decades. CirrusPoint has taken the many years of experience and knowledge and created a highly consumable (and ready to use) dashboard and reporting solution that extends across all aspects of technology today. CirrusPoint focuses on what's needed most to be effective: ease of use, short and simplified deployments, practical licensing, and proven results.
CirrusPoint believes in helping organizations better leverage their existing investments in service delivery tools to provide a more functional use case and consumption model for data. CirrusPoint also supplements and fills many technology gaps while updating the architecture to be more integrated. The solution is aligned to the most common organizational challenges that exist in IT today and is being used in the global Fortune 100.
Now is the time to become proactive and to send an email to firstname.lastname@example.org and find out how your organization can succeed.
The CirrusPoint approach is a customer-oriented, service-driven approach to understanding and solving key challenges. The CirrusPoint offers long-term sustainable results and a solution that everyone can benefit from. CirrusPoint solutions are also highly scalable in any size environmenty.
There are some key aspects representing the CirrusPoint approach:
Our strategy is collaborative. We consider our clients goals, objectives, and timeframes in-line with roadmaps - and we deliver the expected results.
We commit to a succesful outcome and being available and accessible to our clients when they need.
The foundation for joint success is based on creditability and our clients ability to show major gains and quick-wins.
We work with passion and integrity and realize the shared benefit of providing excellent service with highly enabled resources.
Hello and thank you for visiting CirrusPoint on the web. We are focused on keeping our website straightforward and to the point. CirrusPoint does not publish our secrets and intellectual property on the internet, however there's an important message for anyone in IT, Operations, or senior management that we would like to offer. If you have taken the time to read this, then perhaps you have a chance to catapult business to a new level of efficiency this year and reverse the current trends that produce what we consider the reactive, "break-fix" environment that is so common today across the industry.
You may not notice, but there is a cyclical trend taking place and a reversal in the industry that is a bit disturbing once recognized. It has to do with your overall strategy for enterprise monitoring, reporting, and service management. Most companies are repeating the same mistakes of the past when it comes to selecting tools and solutions and this will contribute to the diminishing roles across organizations over the next several years if we don't properly "orchestrate".
The common approach in IT is to wait for something to break, monitor it with a tool, consolidate the events, and then open a ticket. In the past we'd rely on our domain tools like Sitescope, Patrol, and Nagios to provide instrumentation, and then consolidate events to our OpenView, Spectrum, or Tivoli platforms, and then open a ticket in Remedy or ServiceDesk.
Fast forward ahead and now we see sources like Splunk, AppDynamics, OpenStack, ServiceNow; and a whole slew of products trying to be the centralized consolidation point for everything IT. In many cases organizations have dropped some of the automated intelligence obtained from previous sources and now just dumping data into a lake or a ticketing system - which seems to now represent the glorified trap and logfile consolidation point for some. Anyone can collect and consolidate data, but we must go well beyond that for real success and to recognize true cost savings. To top it off we have gone back to pushing the analysis and problem resolution down to our users and less qualified staff in remote locations. Many of the existing tools are valuable to the current architecture but not capable of automating 'problem determination' and 'problem prevention' to support a better and more effective operations. CirrusPoint fills those missing gaps.
The real problem is that nothing has really changed in IT. The whole process is reactive - we wait for customer experience to degrade, then we 'collect', 'consolidate', and 'ticket'. The only thing that has changed are the tools we use to do it with and where that software might be running (i.e. in the cloud).
This cycle of reactive response will continue forever, even in the hyper-converged world until we acknowledge the cyclical trend and decide to fill the right gaps. This would include having the right approach to "cross-domain correlation and orchestration", a simplified presentation layer that 'everyone' can be in sync with, and the right resources to manage it. Today we spend too much time "collecting" data. Then we consolidate all that data into a bucket, a CMDB, or a data lake and then then we celebrate with a cake, while the operations teams sits there and tries to figure out what to do with it all or how to actually "prevent".
Well we can have that cake and eat it too, but we need to save a piece for the operations teams, for the business leaders looking for reports, and for our customers looking for a better experience. CirrusPoint provides the missing and essential automated intelligence needed to provide an accurate and reliable status of the end-to-end business impact.
Also important to keep in mind is that during the whole process of "incidents", senior business leaders are asking for visibility, reports, and mobile access because their role depend on knowing truthfully what's going on. What's provided today is typically several myopically disconnected views or reports that are only partially true and completely based on reactive output such as tickets and faults. They don't accurately represent real-time business impact (or time to business impact). Even more painful is how long executive teams have to wait for those insights and reports.
To survive in IT today we need to know how the services we support are performing at multiple layers and along the way. "Orchestration" across IT and Service Management includes things like automated discovery, abstraction models for correlation, automated analysis, and meaningful visualization. These all exist in the industry, but only in small numbers and there is a huge gap between what is great and what is just average... along with what can be extended effectively across the hybrid environment. These are commonly the pieces that are NOT easily understood so they often get overlooked during the sales process by management teams who are focused on data 'consolidation' or data 'collection' alone. This creates that incomplete picture we have today across all the internal silo's.
To learn more, CirrusPoint recommends checking out the August 2017 Vendor Landscape report that Forrester group released titled "Cognitive Operations: The AI Version of IT Operations Management and Application Performance Management" which featured CirrusPoint and expands on some of these discussion points.
In the industry today, we believe that following from behind and using solutions that the vast majority have already discovered is not "innovative". With all the established vendors and tools on the market, it's typically easier to follow a herd, but what's really missing is the realization that there are new methods in market that can quietly advance your initiatives and at a pace much faster than your competitors. You just have to be willing to explore them. If you would like some help in building the most effective service management architecture - there are people in the industry who know how and can help - they are just not the standard vendors you would expect. The experience (and call-to-action) is left for you. Contact CirrusPoint today.
Thanks for visiting and all the best to you from CirrusPoint with your service management initiatives this year and beyond.
CirrusPoint provides a non-disrupted layer of visibility in parallel and on top of existing solutions currently in place to convert 'reactive' to 'proactive' and reduce incidents that impact the enterprise today.
To learn more about CirrusPoint or see the solution in action, please contact us
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